Important Information About Your Care During the Electronic Health Record
Transition
On May 3, 2025, Gunnison Valley Health (GVH) will launch Epic, a nationally
recognized electronic health record that will help us deliver even more
connected, coordinated and patient-centered care.
To support our transition to Epic, we’ll be making some temporary
adjustments to appointment scheduling:
There will be brief scheduling pauses on April 25 and May 1 as we prepare
for go-live.
From May 3 through May 24, there will be a temporary reduction in the number
of available appointments across GVH.
But we’re still here for you. During the scheduling pauses and reduced
availability period, you can continue to call our clinics—we’ve
implemented a bridge solution that allows us to schedule appointments
and assist patients as needed. We will also do our best to accommodate
scheduling for urgent or emergent needs.
This change is necessary as our teams begin using the new system in real
time while continuing to provide care. We appreciate your patience and
understanding, and we’re doing everything we can to minimize disruptions
and maintain access to the services you depend on.
What You Can Expect
Appointments may take slightly longer than usual as our team ensures accurate
documentation in Epic.
You may see additional staff members or Epic support partners from UCHealth
in the room. These team members are here to assist with the transition
and ensure a smooth experience. Your privacy remains a top priority, and
you’ll always be asked for your consent before a support person
joins your visit.
Our staff may spend more time on computers as we adjust, but please know,
you have our full attention. We’re committed to listening, supporting
and caring for you every step of the way.
Don’t Forget Your Insurance Card and ID
To help us set up your new Epic health record accurately, we’re asking
all patients to bring their insurance card and a photo ID to their first
appointment or visit on or after May 3—even if you’ve already
provided this information earlier this year.
We understand this may feel repetitive, and we truly appreciate your patience.
This one-time step will help us ensure your information is correct and
up-to-date in the new system, supporting safer and more coordinated care
going forward.
Why This Matters This investment in Epic means:
Your care team will be better connected across departments and services.
Your health information will be more complete, consistent and secure.
You’ll benefit from greater coordination, safety and accuracy in
your care.
We know that transitions take time, and we’re incredibly grateful
for your patience and understanding as we make this improvement. We’ve
been preparing for more than a year, and we’re confident that this
change will make your experience at GVH even better.
If you have questions or need assistance during this time, please don’t
hesitate to reach out. We are committed to ensuring everyone has the access
and care they need.
Thank you for being part of the GVH community—and for trusting us
with your health.
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